Refunds & Exchanges Policy
You can return your extensions within 14 days of receiving them. The return/exchange process is very simple and done through our portal here
Exchanging for another colour or length = Free
Return for cash refund = What you paid -£10 admin fee (shipping label etc).
Click here to return/exchange your extension.
Please read carefully on how to prepare your extensions for a return.
Prepare your package
Pack your items carefully and follow the steps in the return portal
Mail it back with the return label provided
It'll get inspected by our warehouse and a refund processed
Please note regarding refunds
The extensions must be in all of their original packaging, exactly as how they came. If they look like they have been worn extensively we will not be able to offer a full refund. If you dye the extensions, or use a silver or purple shampoo and it doesn't turn out as expected we cannot be held liable nor accept the return.
The returned extension has to meet the below criteria.
Is the extension damaged?
No
Does it look like it's been extensively worn?
No
Has the extension come back nicely packaged exactly like it was sent out?
Yes
Is the extension neatly folded in its hair net?
Yes
Is the extension neatly folded in its hair net?
Yes
Are the wires in there?
Yes
Are the clips in there?
Yes
If the courier has delivered the item with photo proof of delivery to your address we cannot offer a refund if you claim to have not received it, however please email info@naturylextensions.com and we can work with you to come to a resolution.
Colour-match-me-testers are non-returnable or refundable.
For international returns please email info@naturylextensions.com
Please organise your return through our portal here
